How Chattelance Handles Your Information

1. Information We Collect

We may collect the following categories of information when you interact with our website or services:

• Contact details such as name, email address, and phone number submitted through forms or account registration.
• Account and financial information provided when using our portfolio analysis tools, including investment preferences, risk tolerance, and linked account summaries.
• Technical data such as IP address, browser type, device identifiers, and usage patterns collected automatically through cookies and similar technologies.
• Communications including correspondence you send us via email, forms, or support channels.

2. How We Use Information

Information we collect may be used to:

• Provide, operate, and maintain our analysis and scheduling tools.
• Personalise dashboards, risk assessments, and contribution recommendations.
• Communicate with you regarding your account, service updates, or support requests.
• Monitor and improve the performance, security, and usability of our platform.
• Comply with applicable legal, regulatory, and contractual obligations.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise returning visitors, remember preferences, and analyse site traffic. You can control cookie settings through your browser; disabling cookies may affect the functionality of certain features. We may also use third-party analytics tools that collect data under their own privacy terms.

5. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
• Regulators or authorities where disclosure is required to comply with a legal obligation, court order, or regulatory request.
• Professional advisors such as auditors or legal counsel, where necessary for business operations.
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to confidentiality commitments.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the context in which it was collected.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If information is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements, where such transfers are necessary for the operation of our services.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability and to object to certain processing activities. You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a relevant supervisory authority.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website or services may contain links to third-party sites. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date, and we encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out through the contact details provided elsewhere on our website.